If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

Business Support Manager / BCM **


DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Kering, Wayne 

Division: Solutions 
Job Posting Title: Business Support Manager / BCM ** - 31197 
Time Type: Full Time

The Busines Support Manager - BCM has in depth technical warehouse application knowhow. His / Her key role is to support all aspects around the WMS application infrastructure. As per request the position supports the corporate warehouse applications, which are
Blue Yonder / JDA Discrete WMS in particular (based on Windows server, SQL database) further related software packages as EMS, Parcel system, SQL database, Citrix environment and Cluster setup.

  • Coordination and management of all system administrative relevant IT aspects within support area for warehouse applications.
  • Consulting with the requesting parties in all questions and technical aspects of warehouse application infrastructure and respective process definition.
  • Daily professional support of implemented warehouse management systems in all technical aspects in DSV Panalpina and Partner (Blue Yonder/JDA, third party software providers) ticketing systems.
  • In this role, he/she is working in an environment with multiple partners, the IT infrastructure teams, the logistics teams, the regional IT warehouse project teams etc.
  • The System Specialist Manager is single point of contact for the support aspects in a productive environment.
  • Release changes, rollouts and hotfix are solely deployed by the logistic services members. Control, audit and deployment organization (date, time, communication etc.) can be assigned to this position.
  • Structural, organizational and technical tasks supporting an efficient and high-quality run of WMS are assigned to this position as key tasks (TCS coordination, access management on all levels, definition and implementation of internal workflows with other IT teams etc.).
  • The System Specialist Manager is the technical contact for any technical problems with WMS and infrastructure for WMS.
  • Any ADHOC tasks as defined by management.


• Project Management skills
• Understanding of business principles and language
• Business administration competence
• Know how in logistics / SCM
• Overall understanding of business processes and interdependencies
• Knowledge of process steering instruments
• Knowledge of business processes
• Knowledge in freight forwarding and logistics


Skills & Competencies

Decision Making Authority

Assigning tasks to internal staff and external teams
Capability to distribute, assign, coordinate and control support tasks with external teams.
Logistics skills to fully understand warehouse management and processes
IT system competencies for WMS systems in place
Support processes, rules and guidelines
Take personal accountability for achieving individual and shared goals
High energy and resilience, and calm under pressure

Self-motivated, committed and result-driven
High commitment and positive attitude in the face of setbacks and obstacles
Fast comprehension and learning receptivity
Excellent communication and listening skills, verbally and written; this includes technical writing and documentation
High stress level (Ability to work under pressure and deal with tight deadlines)
Able to communicate clearly and confidently (written or orally)
Educational background / Work experience
Bachelor degree or above in IT, business administration, logistics or a similar discipline
Minimum 5 years of work experience, ideally in an international environment with strong focus on Blue Yonder/JDA discrete warehousing system management
Minimum of  5 years of experience with JDA  Discrete in at least 4 domains:
WMS infrastructure support (must)
WMS configuration (must)
Jasper / Blue Yonder/JDA reporting
Very good knowledge in SQL
Language skills
Excellent business English (Panalpina corporate language)
Bilingual (Spanish) preferred (international working environment)
Computer Literacy
PC / Laptop
Microsoft Office
Complete Blue Yonder/ JDA WMS documentation and portal access
Ability to lead and develop high performing teams

• Ability for systematic and rational analysis to identify the root cause of problems
• Willingness to challenge the status quo and to drive innovation and change
• Capable to generate creative ideas/solutions

• Customer focus (monitors customer expectations continuously and is willing to adapt own
• Readiness to continuously focus on identifying and meeting customer current and future needs
• Readiness to provide alternatives and optimized solutions to the Customer


• Ability to coordinate efforts/resources within and across boundaries to deliver goals
• Ability to work with different cultures and to manage cross functional interfaces
• Ability and willingness to effectively live and manage the matrix organization       
• Team player





Act as a Role Model for Corporate Values and fully adhere to the Code of Conduct

High energy and resilience

High commitment and positive attitude in the face of setbacks and obstacles

High stress level (Ability to work under pressure and deal with tight deadlines)

Be authentic, approachable, open and honest.



While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision. 

Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 70 pounds. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported.

Must be able to travel by plane and/or automobile as needed.



While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible.




DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com



Nearest Major Market: Detroit