If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.



Job Req Number:  25681 


The Director of Operations provides overall direction and guidance to the operational activities of the organization.  Provides strategic leadership and management to Operations within a large geographic region. The Director of Operations will strive to maximize growth and profitability while responsibly managing the resources of their region according to the company and client expectations and policies. Develops and implements long and short term strategies to achieve financial and growth targets.  Develops emerging talent and successors and creates a work environment that promotes the values of DSV.



  • Responsible for supporting the Company strategy including growth and transformational initiatives.  Develops regional strategies to align with enterprise targets. Ensures targets are achieved and local needs are also met. 
  • Plans and budgets regional financial targets.  Responsible for ensuring results are achieved against targets.
  • Ensures operational excellence within and across our core services. 
  • Ensures operational excellence through standardization of existing practices, risk assessment and review of key metrics.
  • Provides leadership and creates an environment that fosters passion, teamwork and agility within the organization.
  • Ensures initiatives are developed and executed in the selection and development of talent and creates an environment that improves associate engagement.
  • Builds and sustains long-term client relationships.  Supports local, regional and global sales initiatives by partnering with key clients and delivering a high level of client focus to business initiatives.
  • Plans and successfully executes start-up facilities for new business.
  • Spearheads teams and partners with clients to trouble-shoot and solve existing issues or problems.
  • Contributes as a key member to our sales and solutions team in winning key strategic accounts.
  • Develops and implements an operations strategy tailored to our client that identifies opportunities to improve cost control and margin improvement and will lead to organic growth.
  • Consistently works within a complex matrixed environment.
  • Works collaboratively and establishes solid business relationships with supporting departments including but not limited to: Human Resources, Sales, and Finance.



  • Performs special projects as required




  • The Director of Operations directly supervises General Managers. Responsible for overall management to achieve client satisfaction. Must interpret policies, purposes, and goals of the organization for subordinates. Responsible for performance management of direct reports. Builds bench strength by leading, developing and challenging operations teams to raise individual and collective performance levels by demonstrating and promoting discretionary effort.





Education and/or Experience

  • A Bachelor's degree in Engineering, Business or Logistics or equivalent fields is required
  • A minimum of 10 years logistics operations management experience with big box", e-commerce or specialty retailers and at least 5 years’ experience as a regional operations leader managing multiple locations.


Certificates, Licenses, Registrations or Professional Designations





Computer Skills

  • Strong proficiency in MS Office applications is needed.
  • Working knowledge of industry WMS


Language Skills

  • English (reading, writing, and verbal)


Mathematical Skills

  • Intermediate mathematical, accounting, and financial skills


Other Skills

  • Excellent verbal, written and visual/presentation communication skills.
  • Must be adept at navigating within a matrixed organizational structure.
  • Results-oriented and able to work and meet timelines.
  • Ability to work well under pressure and multi-task.
  • Demonstrated ability to work in a complex matrix environment across multiple levels within the organization. 
  • Ability to motivate and inspire others to achieve.
  • Ability to question and challenge existing ways of thinking.
  • Experience in a “client-centric" environment with accountability for both operations metrics and client relations.
  • Must excel at and enjoy teaming with members of the operations team and client representatives to trouble-shoot and solve existing problems.
  • Direct experience preparing budgets and actively participating in financial reviews with a solid understanding of standard and actual cost variances
  • Has led high-performing teams. Can recruit, develop and motivate superior talent
  • Possess the ability to motivate and maintain effective working relationships with staff and partners.
  • Ability to rely on experience and judgment to plan and accomplish goals.
  • Successfully work to reach company goals in an environment in which a wide degree of creativity and latitude is required
  • Integration experience with the supply chain industry is helpful





Education and/or Experience

  • Master’s degree preferred.
  • Third-party logistics experience is preferred but not required.


Certificates, Licenses, Registrations or Professional Designations

  • Involvement in relevant professional organizations is desirable





While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.    Specific vision requirements of this job include close vision and distance vision. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.  Travel may be required for this role domestically.




While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.


The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DSV – Global transport and logistics
DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career. Read more at www.dsv.com