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Senior IT Specialist, Support


DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 


Location: Wayne, NJ 

Division: Group 
Job Posting Title: Senior IT Specialist, Support 
Time Type: Full Time



The Sr. IT Specialist is a key member of the Solutions IT Support team which supports the warehouse management system portfolio consisting of internal and external products at a state-of-art distribution center located in Wayne, NJ. The incumbent will obtain excellent product knowledge from the software providers and maximize the in-house knowledge to leverage the IT value chain. The role is to maintain a positive and constructive relationship with the internal and external customers to achieve common aims and objectives.




  • This key role supports all aspects of the WMS application infrastructure.

This includes:

    • Blue Yonder/JDA Dispatcher WMS
    • Parcel shipping solutions
    • Automation equipment
    • RF devices
    • Printers


  • Coordination and management of all system administrative relevant IT aspects within support area for warehouse applications.
  • Consulting with the requesting parties in all questions and technical aspects of warehouse application infrastructure and respective process definition.
  • Daily professional support of implemented warehouse management systems in all technical aspects in DSV and Partner (Blue Yonder/JDA, third party software providers) ticketing systems.
  • In this role, he/she is working in an environment with multiple partners, the IT infrastructure teams, the logistics teams, the Operations Management team, etc
  • The Sr. IT Specialist is single point of contact for the support aspects in a production environment.
  • The Sr. IT Specialist is the technical contact for any technical problems with WMS and infrastructure for WMS.



  • Good understanding of Information Technology and software project methodologies and processes
  • Good understanding of project management
  • Broad knowledge in logistics, mainly warehouse management, supply chain solutions and freight forwarding
  • Good understanding of IT trends related to warehouse management systems & technologies
  • Overall understanding of DSV business processes and interdependencies
  • Knowledge of business processes, in particular warehousing concepts



Perform other duties as required/assigned.




  • Bachelor’s degree or above in IT, business administration, logistics or a similar discipline
  • Minimum 5 years of work experience, ideally in an international environment with strong focus on Blue Yonder/JDA dispatcher warehousing system management
  • Minimum of 5 years of experience with JDA  Dispatcher in at least 4 domains:
    1. WMS infrastructure support (must)
    2. WMS configuration (must)
    3. MOCA/DDA,
    4. Integrator
    5. Jasper / Blue Yonder/JDA reporting
    6. Parcel
  • Highly skilled in SQL




Computer Skills

Strong proficiency in basic MS Office applications is required


Language Skills

English (reading, writing, and verbal)


Mathematical Skills





Work is generally sedentary, with no specific need for physical coordination or effort.  May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.  Hours can be extensive as well as occasionally staggered for multi-shift access.


While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally.



While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 


DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.


Read more at www.dsv.com




Nearest Major Market: New Jersey