If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

WMS Troubleshooter- Wayne, NJ


Job Req Number:  24213 

The WMS Troubleshooter is responsible for resolving WMS and Equipment failures whether human or otherwise. The WMS Troubleshooter will take a proactive approach to define and correct errors. Be available to answer questions and respond back to the team member as well as to the Super User as needed.


As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.




Operations Activity:

  • Ad hoc support to team to resolve equipment and or system errors
  • Deliver improvement proposals on warehouse activity and WMS system
  • Review WMS and operational processes to verify transactions are accurately executed
  • Create and submit reports daily on system/operational issues; both opened and closed


Other Duties

  • Assist warehouse staff in operational areas as needed



  • None




Education and/or Experience

    • Must have a High school diploma or general education degree (GED).
    • 1 year experience in a warehouse/logistics environment
    • 1 year experience working with WMS


Certificates, Licenses, Registrations or Professional Designations

  • Be able to become MHE certified within 30 days of hire




Computer Skills

  • Intermediate computer skills
  • Proficient with MS Office Applications
  • WMS functions


Language Skills

  • English (reading, writing, verbal)
  • Business writing proficiency


Mathematical Skills

  • Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.



  • Strong attention to detail accuracy and accomplish job task in a timely manner.
  • Ability to perform duties with minimal supervision or guidance
  • Ability to multi-task
  • Ability to take initiative and research best practices/efficiencies
  • Effective communication skills
  • Be innovative and proactive with operational and systems solutions
  • Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.




  • 1 year experience with Red Prairie/Cargo Write WMS
  • 2-3 years warehouse/logistics support experience




While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Be able to lift up to 40 lbs. Specific vision requirements of this job include close vision and distance vision.  Must be able to sit/stand for up to 8 hours.




While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.








DSV – Global transport and logistics
DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career. Read more at www.dsv.com   


Nearest Major Market: New Jersey