Job Req Number:  122817
Time Type: Full Time

General Responsibilities 主要工作职责 

Service the existing customers of operational teams with freight prepaid business for Export and freight collect for Import, any other new clients in the market and sales lead from overseas with decision maker in China on daily basis.   

主要服务于现有的出口业务预付货和进口业务到付货，市场上新客户，以及由中方决策的海外订单的日常维护  

The Customer Service primary job is to focus on developing new business via commercial communication, understand their requirements, satisfy the needs of customers and proactively provide excellent Customer Service. 

客户服务主要职责是通过专注于商业沟通，了解客户的要求，满足客户的业务需求, 并主动提供优质的客户服务发展新的业务。 

Externally to be one contact window to client, expected to have a very close dialog with customers 

对外成为客户的一个联系窗口，与客户的密切沟通 

Internally to coordinate four operation teams and work closely with DSV overseas network 

在内部协调四个操作团队, 和得斯威海外办事处人员保持紧密沟通与配合 

Daily trouble shooting, solve problem at the first time with professional suggestion  

针对日常棘手事件，第一时间用专业的建议解决问题 

Handling customer complaints or any major incidents proactively  

处理客户的投诉及建议，快速主动处理突发事件  

Detailed Responsibilities 具体工作职责 

Make competitive quotation and ensure DSV provide comprehensive solutions 

为客户提供具有竞争力的报价及完善的物流方案 

Call customer to make sure that they received the quotation in time and try to get comments by return  

和客户保持及时的电话沟通，确保客户及时查收报价单并及时反馈  

Set up SOP for new customer on board 

为新客户制定SOP（标准操作流程）   

Monitor payment and outstanding 

密切关注客户付款和未付款情况 

Visit client to maintain the relationship and review the business 

定期拜访客户维护良好关系 

Communication with the DSV overseas network for rate and service inquires  

和得斯威海外办事处及时有效的沟通确保按时收到成本和运输方案  

Implementation meeting and SOP introduction for each relevant operation teams 

安排会议， 并确保SOP（标准操作流程）在各相关部门的顺利执行 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.