Job Req Number:  125565
Time Type: Full Time

Senior Director, Global Customer Management Europe
Location: Dublin, Ireland (will involve frequent European travel)

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Are you ready to lead one of DSV's most strategic customer relationships in Europe?

As Senior Director, Global Customer Management Europe, you will play a critical role in driving growth, innovation, operational excellence, and customer value for a hyperscaler customer in Europe within our Contract Logistics business. This is an opportunity to influence decisions at the highest levels, work across international teams, and shape the future of a complex and fast-moving logistics partnership.
In a world where supply chains keep businesses moving, your expertise will help create sustainable growth, strengthen customer relationships, and deliver measurable impact across Europe.

What will you be doing?

As the primary Contract Logistics contact for a strategic customer in Europe, you will:

•    Build and develop trusted relationships with senior customer stakeholders across the region
•    Lead a high-performing team focused on delivering exceptional customer outcomes
•    Define and execute account growth strategies that drive revenue, profitability, and long-term partnership success
•    Develop customer roadmaps and strategic account plans in collaboration with internal stakeholders
•    Identify and drive new business opportunities, operational improvements, and innovation initiatives
•    Ensure operational performance consistently meets customer expectations and contractual commitments
•    Act as the key escalation point for customer-related matters across Europe
•    Collaborate with country leadership, operations, solution design, IT, commercial teams, and P&L owners to align priorities and deliver results
•    Promote continuous improvement, best practice sharing, and standardisation across operations
•    Support the implementation of new business initiatives and complex customer solutions
•    Contribute to the development and enhancement of DSV global standards and customer management practices

What you will bring

To succeed in this role, you will combine commercial leadership, operational understanding, and strong stakeholder management skills.

We are looking for someone with:

•    Extensive experience within contract logistics, third-party logistics (3PL), supply chain, or a similar industry
•    Significant experience in commercial, operational, account management, or customer leadership roles
•    Experience working within large, international matrix organisations
•    Strong understanding of contract logistics operations, account management, and customer solutions
•    Proven ability to drive revenue growth, profitability, and customer satisfaction
•    Experience managing complex customer relationships at executive level
•    Strong commercial acumen and strategic thinking capabilities
•    Excellent communication and influencing skills across multiple stakeholder groups and geographies
•    A structured, analytical approach to problem solving and decision making
•    Experience leading change, innovation, and continuous improvement initiatives
•    Understanding of logistics technologies, warehouse management systems (WMS), and business applications
•    Bachelor’s degree in Logistics, Supply Chain, Business or a related field
•    Fluent business English, written and spoken
•    Willingness and ability to travel frequently across Europe

What we offer

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

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Ready to make an impact?

If you are a customer-focused commercial leader who thrives in a fast-paced international environment and is motivated by delivering exceptional results, we would like to hear from you.

Apply today and help shape the future of global logistics with DSV.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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