If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

Customer Service Specialist

Customer Service

Job Req Number:  34000
Time Type: Full Time

Location/working hours
Naas, Monday-Friday 09.00-17.30

 

Purpose of the job
To meet and service customers’ requirements according to agreed SLAs effectively and in accordance with company quality procedures and statutory requirements.

 

Key Tasks

  • Timely and effective communication with Customers & internal departments via email and telephone.
  • To receive and accurately enter Bookings on Company’s TMS.
  • Fast instruct all consignments to appropriate department.
  • Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
  • Effective monitoring to ensure deliveries are completed within the agreed timelines.
  • Proactive problem solving with customers and colleagues when issues arise.
  • Invoicing in an accurate and timely manner.
  • Inputting of costs on company’s internal system.
  • Provision of PODs to meet customer requirements where necessary.
  • Calculate and submit quotations in accordance with current procedures.
  • Create and maintain KPI's through the companies systems anmicrosoft excel.
  • Non- Conformance Reporting when and where needed.
  • General Day to Day administrative duties.
  • Monitor volume trends ongoing, highlighting any changes to management.

 

Skills required

  • Be Customer focused with dedication in your service delivery to meet Customer needs.
  • Ability to maintain positivity when working under pressure, reprioritising workload where necessary.
  • Be reliable with the ability to multitask and have strong problemsolving skills.
  • Strong attention to detail, accuracy and numeracy.
  • Excellent IT skills with the ability to learn new systems quickly as required i.e. Cargolink, Webcost, Microsoft Word/ Excel/Outlook.
  • Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner.
  • 1-2 years customer service experience in a Freight Forwarding department. 
  • Knowledge of the Transport Industry is essential.

DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 56,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

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