Job Req Number:  123343
Arbeitszeitmodel: Vollzeit
Division:  DEU - Schenker Aktiengesellschaft  (Group)
Standort:  Essen 
Manager:  Wietze Cnossen 
Bewerbungsfrist: 

We are actively searching for a Senior Director, Global Accounts - Technology (m/f/d) across Germany.

Your Benefits*

• Financial Benefits: Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with a monthly net credit, job bike, anniversary payments
• Health and Mobility: Supplementary health insurance (depending on division), screen work glasses, group accident insurance
• Onboarding: Extensive onboarding with an individual training plan
• Team: A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere
• Variety: A diverse range of tasks with significant decision-making freedom at a global player
• Flexibility: A modern workplace including a transparent flexitime policy and the option to work remotely
• Development: Regular training and development programs, e‑learning offerings, and initiatives such as Talents@DSV to keep your skills up to date. Tailored development programs are also possible.

Purpose of the position:

The Senior Director, Global Accounts – Technology Vertical is responsible for leading a team of Regional Key Account Managers (RKAMs) while directly managing a select portfolio of DSV's most strategic Technology customers. Reporting to the Vice President, Global Key Accounts, the role drives the execution of global account strategies, strengthens executive customer relationships, and accelerates commercial growth across the Technology vertical.

This role combines people leadership with direct customer ownership, ensuring DSV delivers differentiated value to customers operating in fast-paced and complex technology supply chains. Working closely with Global Account Senior Directors, regional commercial organizations, operational leaders, and the Global Technology Vertical team, the Senior Director enables profitable growth, customer retention, and consistent execution of DSV's global value proposition.

The Senior Director serves as a trusted advisor to both customers and internal stakeholders, translating industry trends and customer challenges into commercial opportunities while developing a high-performing team capable of delivering outstanding customer outcomes.

Key Responsibilities:

Leadership & People Management

• Lead, coach, and develop a team of Regional Key Account Managers, fostering a high-performance, customer-centric culture.
• Set clear performance expectations, objectives, and development plans aligned with DSV's commercial strategy.
• Recruit, mentor, and develop talent while supporting succession planning and capability building across the team.
• Drive accountability for commercial performance, customer satisfaction, CRM discipline, and execution excellence.
• Promote collaboration, knowledge sharing, and adoption of commercial best practices across regions.

Strategic Account Leadership

• Personally manage a portfolio of one to two strategic global Technology customer accounts, acting as the senior commercial lead within the assigned region.
• Develop and execute regional account strategies aligned with global customer objectives and Technology vertical priorities.
• Build trusted executive relationships with customer stakeholders across Procurement, Supply Chain, Manufacturing, Operations, Engineering, and Commercial functions.
• Lead executive business reviews, strategic planning sessions, governance meetings, and long-term customer growth initiatives.
• Support complex commercial negotiations, contract renewals, and strategic partnership development.

Commercial Growth & Business Development

• Drive profitable revenue growth across strategic Technology accounts through customer retention, account expansion, and cross-selling initiatives.
• Identify new business opportunities by understanding customer supply chain strategies, investment priorities, and future growth plans.
• Partner with Solution Design, Engineering, and Business Development teams to develop innovative logistics solutions that enhance customer value.
• Coach RKAMs on opportunity management, strategic selling, and commercial negotiations to maximize customer growth and profitability.
• Monitor pipeline health, forecast performance, and commercial KPIs across the RKAM portfolio.

Technology Industry Leadership

• Maintain deep knowledge of the global Technology industry, including consumer electronics, semiconductors, cloud infrastructure, telecommunications equipment, data centers, and high-tech manufacturing.
• Stay informed on emerging industry trends such as AI infrastructure growth, semiconductor investments, digital transformation, supply chain resilience, sustainability, and geopolitical developments affecting global supply chains.
• Translate market intelligence into actionable commercial strategies and customer-specific value propositions.
• Collaborate closely with the Global Technology Vertical leadership to align customer strategies with DSV's global vertical strategy.
• Represent DSV during executive customer meetings, industry conferences, and strategic technology forums to strengthen DSV's market presence and credibility.

Cross-Functional Leadership

• Collaborate closely with Global Account Senior Directors, Regional Commercial teams, Operations, Solution Design, Customer Operations Management and to deliver integrated customer solutions.
• Ensure alignment between regional execution and global customer commitments across all business units and transport modes.
• Coordinate cross-functional resources to successfully execute customer implementations, operational improvements, and continuous improvement initiatives.
• Resolve complex customer challenges by facilitating collaboration across multiple regions and functions.

Commercial Excellence & Governance

• Champion DSV's Global Account Management methodology, governance standards, and commercial excellence practices across the RKAM team.
• Drive CRM discipline, account planning quality, opportunity management, and commercial forecasting accuracy.
• Utilize commercial analytics, dashboards, and customer insights to improve account performance and identify strategic growth opportunities.
• Share customer insights and Technology market intelligence with Commercial Excellence and Vertical leadership to support strategic planning and continuous improvement.

Required Experience:

• A relevant university degree that equips you with strong analytical and professional foundations.
• Typically 12 -15 years of progressive experience in Global Account Management, Commercial Leadership, Business Development, or Strategic Sales within logistics, supply chain, or the Technology industry.
• 3 - 5 years of experience leading customer-facing commercial teams, with a demonstrated ability to coach and develop high-performing account managers.
• Strong understanding of Technology supply chains, including OEMs, EMS providers, semiconductor manufacturers, cloud infrastructure, or related sectors.
• Demonstrated success managing complex multinational enterprise customers and delivering sustainable commercial growth.
• Proven ability to develop executive-level customer relationships and influence decision-making across global organizations.
• Strong commercial and financial acumen, including pricing strategy, profitability management, pipeline development, and business case development.
• Experience working within global matrix organizations and collaborating across commercial, operational, and functional teams.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Demonstrated ability to leverage CRM systems, commercial analytics, and business intelligence tools to drive performance.
• A proactive, strategic, and customer-focused mindset with the ability to balance operational execution and long-term commercial objectives.
• Professional proficiency in English; additional languages are an advantage.

Your Contact:

David Miller
P&O Talent Acquisition Partner

karriere@de.dsv.com
https://www.dsv.com/de-de/karriere

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People with severe disabilities and those with equal status will be given preferential consideration if they are equally qualified.

* Benefits may vary depending on location or division.

DSV – Globaler Transport und Logistik

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Als weltweit führendes Unternehmen im Bereich Transport und Logistik blicken wir auf eine
außergewöhnliche Wachstumsgeschichte zurück. Lass uns gemeinsam wachsen, während wir
weiter innovativ sind, digitalisieren und auf unseren Erfolgen aufbauen.
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zuverlässige Dienstleistungen anzubieten, die Bedürfnisse unserer Kunden zu erfüllen und sie
in ihrer Zielerreichung zu unterstützen. Unser Weg zum Erfolg führt über Menschen wie dich –
mit neuen Ideen, frischen Perspektiven und echtem Ehrgeiz.
Bei DSV liegt Leistung in unserer DNA. Wir arbeiten nicht nur – wir gestalten die Zukunft der
Logistik. Dieser Anspruch treibt ein dynamisches Umfeld an, das auf Zusammenarbeit mit
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