Job Req Number:  79437
Time Type: Full Time

Move forward as Operational Key Account Manager at DSV in Schiphol

Do you want to play a key role as a connecting link between clients and DSV colleagues? Are you passionate about identifying client needs and advising on new opportunities with a keen focus on customer experience? Then the role of operational key account manager at DSV in Rozenburg is tailor-made for you!

You get it done

In this role, you will be the connecter between the customer, sales, suppliers, and the operational export department. You recognize customer needs and advise them on new opportunities and possibilities with a central focus on customer experience. Additionally, you discuss these matters with team leads and your manager from the export department. You share market trends, aviation and air cargo news, and tackle new and existing customer-related challenges with them. You identify potential new opportunities and proactively anticipate them: You’re on it.

How you do this? Your primary focus will be on existing customers. This group requires extra attention, and you will provide that personalized attention. Your up-to-date knowledge of air freight, the current market, and extensive experience with Excel are crucial for your role. Sharing this information and trends with clients and colleagues (via MBRs and QBRs presentations) is your responsibility. The goal is to make export department operations even more customer-oriented together. You achieve this by:

• implementing new opportunities and acquired business through short SOPs and training sessions;
• visiting the client alongside a team lead or export manager;
• motivating our colleagues and working with the export manager to elevate customer service to the next level;
• providing training and brief personal guidance to your colleagues.

Your team stands out at DSV for its relaxed and laid-back atmosphere. There's laughter and hard work on the department. There's room for freedom and setting your own agenda, but that agenda must be adhered to. Furthermore, we work closely together, and collegiality is highly valued.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Customer service is your priority, and you're also the link between various departments to positively showcase our branch. If you understand what I mean, then we're looking for you, says Jos van Alebeek, Export Manager.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a bachelor’s degree, preferably supplemented with a relevant study in Business, Commercial Economics, or Logistic;
• at least 5 years of experience in a relevant commercial or operational role within air freight;
• proficient in Dutch and English, both spoken and written;
• energy and enthusiasm that you can convey to the team and clients.

It all counts for this vacancy of operational key account manager in Schiphol. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

Move forward

• 28 vacation days per year and 8% holiday pay paid in May.
• 5% bonus paid in November.
• A favorable pension scheme, with a portion being premium-free and a 5% employee contribution.
• Access to knowledge and training through our DSV Academy and external (logistics) study opportunities.
   

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Naomi Groenewoud answers all your questions via +31 (0)6 8229 7557 or naomi.groenewoud@dsv.com.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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